How Can I Fix My Internet Browser Issues?


Common browser problems can cause pages not to render correctly. You may experience difficulty loading certain pages, error messages, missing graphics or pages loading with bad formatting. If or is not looking or functioning correctly for you, you may have an issue with your Internet Explorer, Chrome, FireFox or Safari browser. We have a helpful guide for fixing the most common browser related issues here:

Empty your browser’s cache

Your browser uses caching to temporarily save images, scripts and other website pieces for faster web browsing. Clearing your browser’s cache can force the browser to view recently changed web pages. Select your browser below to view instructions on how to clear the cache.

Internet Explorer

Mozilla Firefox

Google Chrome

Apple Safari

Update your browser

Out-of-date web browsers can render websites incorrectly. Updating your browser can solve a multitude of web issues. Select a browser below to get the most recent version. If you are not sure which browser version you are running, you can click here to find that information. If you are not sure which browser version is the most up-to-date, or would like more information on different browsers available to you, click here.

Check your internet connection

Can you connect to other websites? (Try reaching Google, Yahoo, or Apple).


If you are able to connect to other websites, but not ours, you may want to check to see if other people are experiencing the same issues you are. Visit this website to check to see if our website is down for everyone, or just you.

Is the site down just for you? You might try using a different browser to see if the issue is browser-specific. If you are still experiencing issues, no matter which browser you are using, check the settings of your anti-virus software and your firewall settings.

If the website is down and indicated to be down for everyone, please be patient and we will work to get it up and going as quickly as possible.


If you are using a Wi-Fi connection, make sure the signal is strong enough. Try restarting your modem and router.

Still having trouble?

If you are still experiencing difficulties, contact our support desk.

Have more questions? Submit a request